Experiencesthatturnmomentsintomomentum.
What we do
Experience Innovation
Strategy for tomorrow’s experiences
We build the strategic roadmap for a modern brand experience, mapping journeys, designing systems, and setting a clear direction for meaningful growth. The result is a plan that closes the promise-delivery gap, removes roadblocks, and makes every moment work.
Experience Design
Design and creative for moments that scale
We create extraordinary experiences, designing, prototyping, and building across product and content. We then integrate, optimize with AI, and measure what matters. What you get is an experience that meets today's high bar, making an impact while reaching new audiences.
Membership & Loyalty
Experiences that turn
customers into
advocates
We make the entire customer journey work in concert, connecting CRM, first-party data, brand systems, and AI-powered measurement into one connected environment. The outcome: powerful experiences that enable personalization across channels while inspiring loyalty.
From promise to proof
How do you
measure up?
Today, most customer experiences fall short. In an always-on world, people judge brands not by what they say but by what they deliver. The gap between brand promise and lived reality is now the battleground; 93% of brands fail to meet expectations according to our X Index.
At Havas CX, we connect design to technology, strategy to operations, and human understanding to real results – moving our clients from promise to proof.